Procedure of Resolve Grievance

 

Aby‡hvM wb®úwË c×wZ

(Procedure of Resolve Grievance)

 

 

wbD jvBb †K¬vw_sm& wjt Gi e¨e¯’vcbv KZ©„c¶ kªwgK Kg©Pvix‡`i mKj cÖKvi Amš‘wó, fyj eySveywS Ges cvi¯úwiK ؇›Øi Aemvb NUv‡bvi Rb¨ GKwU mywbw`©ó Aby‡hvM wb®úwË c×wZ AbymiY K‡i _v‡K| †Kvb Aby‡hvM ev Am‡š—vl mgvav‡bi R‡b¨ D³ KviLvbvq `yB iKg e¨e¯’v Pvjy Av‡Q|

 

‡hgbt 1. †gŠwLK e¨e¯’v I 2. wjwLZ e¨e¯’v

 

1. †gŠwLZ e¨e¯’vt

‡h †Kvb kªwgK Kg©‡¶‡Î Zvi †h †Kv‡bv ai‡Yi mgm¨v mgvav‡bi Rb¨ †gŠwLKfv‡e mswk­ó mycvifvBRvi/ BbPvR©/ e¨e¯’vcbv KZ©„c¶‡K mivmwi Rvbv‡Z cvi‡e| Z‡e †m‡¶‡Î Zv‡K ch©vqµ‡g wZbwU avc AbymiY Ki‡Z n‡e|

 

cÖ_g avct      GKRb kªwgK A_ev Kg©Pvixi g‡a¨ †Kv‡bv nZvkv, Amš‘wó, †¶vf, mgm¨vi m„wó n‡j hZ `ª“Z m¤¢e me©cÖ_g Zvi †mKk‡bi mycvifvBRv‡ii mv‡_ Av‡jvPbv Ki‡eb| mycvifvBRvi Zvi mgm¨v wZbw`‡bi g‡a¨ wbi‡c¶Zvi mwnZ cÖwZKvi bv Ki‡j D³ kªwgK A_ev Kg©Pvix wØZxq av‡c †h‡Z cvi‡eb|

 

wØZxq avct     mswk­ó mycvifvBRvi cÖwZKvi Ki‡Z e¨_© n‡j ev Zvi cÖwZKvi kªwgK Kg©Pvixi gb:cyZ bv n‡j D³ †mKk‡bi jvBb Pxd/ BbPv‡R©i Kv‡Q Rvbv‡Z cvi‡eb| BbPvR© welqwU AewnZ nIqv gvÎ Z`š— K‡i mgvavb †`evi †Póv Ki‡eb| wØZxq av‡c cÖwZKvi †c‡Z e¨_© n‡j kªwgK A_ev Kg©Pvix Z…Zxq av‡c †h‡Z cvi‡eb|

 

Z…Zxq avct     hw` DcwiD³ `yB av‡c mgm¨vi mwVK mgvavb bv n‡q _v‡K Z‡e mswk­ó kªwgK Kg©Pvix DשZb e¨e¯’vcbv KZ©„c‡¶i (wc Gg/ cwiPvjK) mv‡_ ‡hvMv‡hvM Ki‡Z cvi‡eb| DשZb e¨e¯’vcbv KZ©„c¶ mswk­ó mycvifvBRvi, BbPv‡R©i mnvqZv wb‡q Dchy³ Z`š— mv‡c‡¶, cÖ‡qvRb n‡j Kj¨vY KwgwUi mv‡_ Av‡jvPbv mv‡c‡¶ D³ NUbv m¤ú‡K© h_vh_ e¨e¯’v ev wm×vš— MÖnY Ki‡eb|

 

 

2. wjwLZ e¨e¯’vt

¸i“Zi †Kv‡bv mgm¨v ev †h mgm¨v †gŠwLKfv‡e Rvbv‡bv ev mgvavb m¤¢e bq †m‡¶‡Î mswk­ó kªwgK ev Kg©Pvix KZ©„c¶ eivei wjwLZ Awf‡hvM †ck Ki‡Z cvi‡eb| Z‡e D³ wjwLZ e¨e¯’vq `yBfv‡e kªwgK  Kg©Pvix Zv‡`i Awf‡hvM KZ©„c¶‡K Rvbv‡Z cvi‡eb|

K) mivmwi KZ©„c¶‡K wjwLZfv‡e|

L) bvg wVKvbv †Mvcb K‡i Awf‡hvM/ civgk© ev‡· wjwLZfv‡e|

 

K) mivmwi KZ©„c¶‡K wjwLZfv‡et mgm¨v m„wó nIqvi 15 w`‡bi g‡a¨ wjwLZ Awf‡hvM Ki‡Z n‡e| KZ©„c¶ Awf‡hvM cÖvwßi 7 w`‡bi g‡a¨ mgm¨vi MfxiZv/ RwUjZv ey‡S mswk­ó wefvMxq cÖavb, Kgc­v‡qÝ wefvM, Kj¨vY KwgwUi mnvqZvq Dchy³ Z`š— mv‡c‡¶ cÖ‡qvR‡b e¨w³MZ ïbvwbi e¨e¯’v K‡i welqwU wb®úwËi e¨e¯’v MÖnY Ki‡eb Ges cÖ‡qvR‡b wm×vš—wU wjwLZfv‡e Awf‡hvMKvix‡K Rvbv‡eb|

 

L) bvg wVKvbv †Mvcb K‡i Awf‡hvM/ civgk© ev‡· wjwLZfv‡et kªwgK Kg©Pvix‡`i myweav‡_© cÖ‡Z¨K †d¬v‡i gwnjv I cyi“l Uq‡j‡Ui cv‡k Awf‡hvM/ civgk© ev· ¯’vcb Kiv n‡q‡Q| D³ ev‡·i Pvwe DשZb KZ©„c‡¶i †ndvR‡Z _v‡K| †h mg¯— †¶‡Î kªwgK ev Kg©Pvix Awf‡hvM ev †Kv‡bv fvj civgk© KZ©„c¶‡K mivmwi wjwfZfv‡e Rvbv‡Z mnR †eva Ki‡ebbv A_ev bvg cwiPq Rvb‡Z cvi‡j Amyweav n‡Z cv‡i Giƒc wPš—v Ki‡eb †m‡¶‡Î Zviv bvg cwiPq †Mvcb K‡i Zv‡`i Awf‡hvM ev fvj †Kv‡bv civgk© D‡j­wLZ Awf‡hvM/ civgk© ev‡· †dj‡Z cvi‡eb| ïaygvÎ DשZb KZ©„c¶ Kgc­v‡qÝ wefv‡Mi `vwqZ¡cÖvß e¨w³‡K mv‡_ wb‡q Kj¨vY KwgwUi m`‡m¨i mvg‡b cÖwZ mßv‡n ev‡·i Zvjv Ly‡j Awf‡hvM ev civgk© m¤^wjZ KvMR msMÖn Ki‡eb Ges djcÖm~ mgvav‡bi cÖ‡qvRbxq D‡`¨vM MÖnY Ki‡eb| Awf‡hvM/ civgk© msi¶‡Yi e¨e¯’vI D³ KviLvbvq Pvjy Av‡Q|

 

 

 

 

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